Having been lucky enough to visit several Serena properties in Kenya, Tanzania and Rwanda someone asked me to write a blog about why you should choose Serena. After giving it some thought I’ve decided that the thing that stands out about Serena properties for me is that even though they vary so considerably, from sophisticated city hotels to remote safari lodges to tropical beach resorts, they all have one thing in common, great staff that provide impeccable customer service.
But what I really like is the fact that I’ve come away from every Serena I’ve ever visited with new friends, be it the hotel manager, the bar staff or the waiters.
Like when I stayed at Lake Kivu Serena in Rwanda, after a couple of days trekking through dense rain forest to see the amazing mountain gorillas in the Volcanoes National Park, a few days relaxing on the white sandy shores of Africa’s sixth largest lake was just what I needed. Sipping cocktails on the private beach and having a massage overlooking the lake was just what the doctor ordered and certainly helped to heal my aching body. The best thing however, was having my own armchair in the bar strategically placed in front of the TV. When the bar was quiet you’d find me with the bar staff and waiters watching the football and drinking the local Primus beer. By the end of my stay I’d even converted a couple of them into Spurs fans!
I’m sure some of you have great memories of times spent at Serena hotels, so why not leave a comment below and share it with us.